Getting Things Done Right (with Michael Luchen of Crema) – Digital Project Manager

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Audio Transcription:
Ben Aston:
It’s frustrating when things don’t go according to plan. This is especially true when we spend months building a project only to have it ruined by a sneaky bug at the end. Is there anything we can do to stop this from happening? If you are being bugged by bugs, don’t stop listening. Today’s podcast will discuss how to get things done right using a better product and process, and the magic of quality management plans.
Thank you for tuning in. Ben Aston is the founder of project managers. Welcome to the DPM podcast. We are on a mission help project managers succeed and help project managers deliver better results. We are here to help you elevate your project management skills. Check out thedigitalprojectmanager.com to learn about our training and resources we offer through membership. Clarizen, a leader in enterprise portfolio and project management software, brought this podcast to you. Clarizen.com is a great place to start your search.
Today, Michael Luchen joins me. Michael is one of our DPM experts. He is a product coach. Crema is a digital product agency that creates web and mobile apps for disruptive businesses and industry leaders. He works remotely from D.C. and helps him improve his collaboration to solve complex problems. He has worked with Adidas, Callaway Golf, and is a coach at Crema. We’re going to talk with him today about creating a quality management system. Hello Michael, and welcome on the show.
Michael Luchen:
Hey Ben, how is it going?
Ben Aston:
Yeah, good, thanks. And I was curious. I know that our podcasts have been recorded over the years. Your role has changed and I am interested in your new role as a coach. Can you tell us more about this coach? What does Kramer mean by a product coach?
Michael Luchen:
Yeah. This is based on seven years of experience in product and project management. The role is still being defined. We are trying to define what a coach role is at Crema. We see it as a servant leader who helps clients to understand Agile practice and become better versions of ourselves. I may serve as a facilitator, product strategist, and a design thinker to help clients reframe problems and find innovative solutions. Crema’s new role and venture is what I find most interesting. It’s trying to make a difference in an industry that’s crowded by using a unique approach that’s not prescriptive. There are so many prescriptive coaching methods out there, and we want to be unique.
Ben Aston:
Okay. You work with a small group and directly with clients in your role. This is more strategic than when you are trying to define the product roadmap or project.
Michael Luchen:
Yeah, it’s-
Ben Aston:
Or is it more delivery-focused
Michael Luchen:
It’s very similar to the one you just mentioned. It’s a little more general and more focused on people. So, project management is one of my favorite things. I love being able to create a healthy environment for the teams so they can do their best work. This is about helping others and taking responsibility.